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Citizen Charter

Field Format Service Pack (Citizen's Charter) New Format Sample Table

Serial number Service name Maximum time to provide services Availability of required documents  Availability of required documents / application forms

Price and payment methods

 Designated Officer (name, room number, district / district code official telephone and e-mail) with the name of the branch Senior Official, Designation
Official telephone and e-mail with district / upazila code
1 2 3 4 5 6 7 8
1 Rural Social Work Program (RSS) Organizing poor people in rural areas, collecting capital and loan disbursement of savings. Within 1 month after following the appropriate preparation in the prescribed form

01. Resolutions of loan approval by village committees

0.2 Application letter for the application form

03. Passport size picture.

     City Social Welfare Office and Upazila Social Welfare Office City Social Welfare Office and Upazila Social Welfare Office
2 Rural maternity activities (and mc) Organizing poor women population in rural areas, collecting capital and loan distribution after collecting savings. Within 1 month after following the appropriate preparation in the prescribed form       City Social Welfare Office and Upazila Social Welfare Office City Social Welfare Office and Upazila Social Welfare Office
3 Acid and disabled people rehabilitation programs Between 5000 / - to 20,000 / - Microfinance loan among acid affected women and physically handicapped people. Within 1 month after following the appropriate preparation in the prescribed form       City Social Welfare Office and Upazila Social Welfare Office City Social Welfare Office and Upazila Social Welfare Office
4 City Social Welfare Activities In order to increase the awareness, motivation and development of the permanent residents of the selected locality, pay a small amount of Tk. 5,000 / - to Rs. 20,000 / - in order to improve the skills. In the prescribed form, within one month after following the appropriate preparation.       City Social Welfare Office and Upazila Social Welfare Office City Social Welfare Office and Upazila Social Welfare Office
5 Aging allowance activities 65 or more poor men and poor women of 62 and older. Aging allowance at the rate fixed for social security by the government. Within the maximum 3 months subject to allocation.       City Social Welfare Office and Upazila Social Welfare Office City Social Welfare Office and Upazila Social Welfare Office
6 Widows and husbands abandoned women allowance activities Widow and husband abandonment of widows by the government of the government for a maximum period of three months, subject to the payment of widow allowance at a fixed rate for social security.       City Social Welfare Office and Upazila Social Welfare Office City Social Welfare Office and Upazila Social Welfare Office
7 Extremely handicapped allowance activities Extremely disabled people over 6 years old. Deliverable disability allowance at the rate fixed for social security by the government. Within the maximum 3 months subject to allocation.       City Social Welfare Office and Upazila Social Welfare Office City Social Welfare Office and Upazila Social Welfare Office
8 Education stipends for disabled students The students of poor and meritorious disability are above 5 years of age. Stipend students divided into four stages and provide stipends. Within the maximum 3 months subject to allocation.       City Social Welfare Office and Upazila Social Welfare Office City Social Welfare Office and Upazila Social Welfare Office
9 Freedom fighter honorarium allowance Widows and children of freedom fighters, honorarium payable at the rate fixed by the government. Within the maximum 6 months subject to allocation.       City Social Welfare Office and Upazila Social Welfare Office City Social Welfare Office and Upazila Social Welfare Office
10 Government Children Family (Boys and Girls) 6 to 9 year-old orphans, poor or poorly-poor children. Free up-to-eat, medical, educational-training and rehabilitation measures for orphan children up to the age of 18 years.       City Social Welfare Office and Upazila Social Welfare Office City Social Welfare Office and Upazila Social Welfare Office
11 Deductive certificate The Golden Citizens Card of the Disabled. Within 3 months of application with necessary information.       City Social Welfare Office and Upazila Social Welfare Office City Social Welfare Office and Upazila Social Welfare Office
12 Co-ordinated Vocabulary Education Program Provide formal education in Braille with ordinary students of visually impaired students.       Resource teachers, integrated vision disabled education activities Resource teachers, integrated vision disabled education activities
13 Entering and after care programs Sentenced / person convicted by the respective court Child / adolescent (according to the Children Act 2013) under the Act. Registered organizations / organizations / organizations / private orphanages / clubs registered in the activities of the voluntary social welfare organizations (Registration and Regulation) Ordinance, section 2 (f) of 1961.       Submission Officer and Upazila Social Service Officer (except Sadar). Submission Officer and Upazila Social Service Officer (except Sadar).
14 Hospital social care activities Troubled poor helpless patients. Assistance and guidance for hospital admission and treatment. Time during hospitalization.      

Hospital Social Services Officer

Phone 071-62099

 Hospital Social Services Officer Phone 071-62099
15 Training and rehabilitation of women with disabilities Provide formal education in Braille with ordinary students of visually impaired students. Within 1 day of application.      

Manager, Training and Rehabilitation Center for Social Disabled Girls, Kushtia

Email: nazninnahar2017@gmail.com

Phone 071-62520

Manager, Training and Rehabilitation Center for Social Disabled Girls, Kushtia Email: nazninnahar2017@gmail.com

Phone 071-62520
16 Voluntary social welfare organizations Registration and supervision Organizations, organizations, clubs, associations etc. engaged in social welfare programs. Shelter for the maintenance of children, adolescents and young people engaged in prostitution and safety in places and other places.       Social Service Officer (Reg.), District Social Welfare Office, Kushtia. Social Service Officer (Reg.), District Social Welfare Office, Kushtia.
17 Caption Grants provided in a private orphanage. 6 or 9 year-old orphan, orphaned or unmarried poor children up to 18 years old orphaned children       Upazila and City Social Welfare Office, Kushtia Upazila and City Social Welfare Office, Kushtia
18 Caption Grants provided in a private orphanage. Annual financial grant to the public / private volunteer organizations, the poor / the injured.       All the districts and Upazila Social Service Offices of the Social Welfare Department are implemented through the office. All the districts and Upazila Social Service Offices of the Social Welfare Department are implemented through the office.
19 Medical aid programs for cancer, kidney, liver cirrhosis, birth heart and paralyzed people in the stove Medical aid programs for cancer, kidney, liver cirrhosis, birth heart and paralyzed people in the stove       All the districts and Upazila Social Service Offices of the Social Welfare Department are implemented through the office. All the districts and Upazila Social Service Offices of the Social Welfare Department are implemented through the office.
20 Special allowance for Dalits, Harijans and Vedas 65 or more poor men and poor women of 62 years or older. Special allowance for Dalit, Harijans and Vedas in the rate of social security determined by the government.       City Social Welfare Office and Upazila Social Welfare Office City Social Welfare Office and Upazila Social Welfare Office
21 Teaching of the Dalits, Harijans and Vedas students Stripping the poor and meritorious Dalits, Harijans and Vedas students into 4 different categories by 5 years.       City Social Welfare Office and Upazila Social Welfare Office City Social Welfare Office and Upazila Social Welfare Office
22 Special allowance for migrated people A special allowance of migrant population of 50 years of age or older, for the purpose of social security by the government.       City Social Welfare Office and Upazila Social Welfare Office City Social Welfare Office and Upazila Social Welfare Office
23 Education stipends for transit students Provision of scholarship divided into four categories of 5 years of transit.       City Social Welfare Office and Upazila Social Welfare Office City Social Welfare Office and Upazila Social Welfare Office